Posted by: Bill von Achen | January 1, 2011

2010’s Most Popular Best Practices Postings

Exactly one year ago today, January 1st, 2010, we began our weekly Best Practices postings.  So, in honor of this anniversary, here are excerpts from the five most popular postings this past year:

What Does a CFO Do? (posted January 29th, 607 views)
For many privately held businesses, the decision to hire a chief financial officer (CFO) is often a difficult decision.  Beyond the issue of whether the company can afford a high-caliber financial professional, many business owners are often confused over just what it is that a CFO does or should do.  Read more

Why Meeting Agendas Are Important (posted February 19th, 401 views)
Despite all that’s been written on how to make meetings more effective, we continue to be amazed at the number of otherwise competent executives who ad-lib when it comes to organizing their business meetings.  A simple meeting agenda, distributed in advance, is perhaps the most important tool in ensuring a successful productive meeting, even when the meeting is between only you and one other person.  Read more

“I’m Building a Cathedral!”–The Role of Purpose in Motivation (May 7th, 247 views)
At one of our recent Executive Book Club breakfasts, we discussed Daniel Pink’s new book, Drive: The Surprising Truth About What Motivates Us. That discussion, along with an e-mail from my friend Tim, has given me a fresh perspective on the role that purpose plays in motivating us, and our employees, to excel in our businesses and in our professional and personal lives.  Read more…

Customer Loyalty and the Net Promoter Score (May 14th, 230 views)
As business leaders, we instinctively know the importance that satisfied customers and clients play in the ongoing growth and success of our companies.  Satisfied customers are a primary source of repeat business for existing products and services, and usually represent the most receptive prospects for new offerings.  And satisfied customers can serve as a strong referral point for business with new customers.   Read more…

The Science and Practice of Employee Retention (March 26th, 150 views)
While most of us have a preferred approach for retaining our best employees, it would certainly help to have a compilation of the best practices in employee retention, allowing us to choose a specific tactic that most closely aligns with the unique issues facing our companies.  Thanks to Dr. Todd Harris, Director of Research at PI Worldwide, we now have such a list.   Read more…

Of course, you may have other favorite business Best Practices from those that have been posted.  Or, you may have additional Best Practices that you’d like to share.  If so, I invite you to post your comments and ideas.  Thanks, and Happy New Year!

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